About Us

About us


We are an experienced-led digital transformation team looking to redefine the contact center experience for your customers, providing innovative solutions with the human touch and empathy of our agents.



Provide an outstanding customer service experience with a solution for every interaction. Our goal is to empower brands to build stronger relationships with their customers based on empathy and understanding of the customer´s needs.



We believe in the power of empathy; our agents always make the best possible effort to understand the customer´s needs and feelings while providing simple solutions for every request.



• Integrity
• Professionalism
• Innovation
• Commitment
• Empathy
• Team Work

Our Team:

David Alvarez

Account Manager:

David Is a professional in business administration with wide experience in Customer Service, Freight Brokerage and Mortgage. He Is the guy who has done a Little of everything and who always comes up with new ideas.

Luigi Galtarossa

Operations Manager

Luigi is a professional in Social Communications and journalism with more than 10 years of experience in the BPO industry. He had managed customer service, sales and technical support teams for the most important companies in the communications field like AT&T, DirecTV, Verizon and T-Mobile.

Frank Durand


Frank has a MBA in Finances and Business Administration with more than 10 years of experience in the Banking and Financial industry.

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